Privacy policy.
Privacy Policy
Appliance Centre Repair Privacy Policy
Effective Date: 3rd November 2024
Introduction
Welcome to Appliance Centre Repair. We are committed to protecting the privacy of our customers and ensuring that any personal information you share with us is handled with care. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By accessing our website or using our services, you consent to the terms outlined in this policy.
1. Information We Collect
We collect personal information to provide and improve our services. The types of information we collect include:
Personal Information: When you fill out forms on our website, contact us, or schedule services, we may collect your name, email address, phone number, and any other relevant contact details.
Service Information: Details regarding the type of appliance you need assistance with, your location for service delivery, and specific repair requirements.
Website Usage Information: We automatically collect data about your interactions with our website, including your IP address, browser type, and browsing patterns, through cookies and other tracking technologies.
2. How We Use Your Information
We use the information collected for the following purposes:
Service Provision: To respond to your inquiries, fulfill your service requests, and provide repair or maintenance services.
Customer Support: To communicate with you regarding service updates, troubleshoot issues, and manage your service history.
Marketing and Communication: To send you promotional materials, special offers, and updates about our services, subject to your consent where required by law.
Website Improvement: To analyze user trends and preferences on our website to improve its functionality and user experience.
3. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
With Service Partners and Contractors: For the purpose of performing repair or maintenance services, but only to the extent necessary for them to carry out their services.
Legal Compliance: If required by law or in response to a valid legal request, we may disclose your information to law enforcement or government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, please understand that no system can guarantee complete security.
5. Data Retention
We retain your personal information only as long as is necessary for the purposes outlined in this Privacy Policy or as required by law. Once it is no longer needed, we securely delete or anonymize your information.
6. Your Rights and Choices
You have the right to access, correct, or delete the personal information we hold about you, subject to applicable legal limitations. You may also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us through our Contact Us page.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and customize content. You may adjust your browser settings to decline cookies if you prefer, but this may limit certain features of our website.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under the age of 13. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The revised policy will be posted on our website, and the "Effective Date" will be updated accordingly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us via the Contact Us page on our website.
Last Updated: 3rd November 2024